Book Chapter Details

Mandatory Fields

Authors

Cross, C; Brennan, A

Year / Month

2008

Book Title

The Call Centre Training Handbook: A Complete Guide to Learning and Development in Contact Centres

Publication Title

System Skills Training

Publisher

Kogan Page

Publisher Location

London

Status

Published

Peer Reviewed

1

Optional Fields

Search Keyword

Abstract

Editors

ISBN / ISSN

URL

Start Page

177

End Page

201

DOI Link

Grant Details

Funding Body

Grant Details