Online human rights resource centres (OHRRCs) serve a variety of
information and communication needs for grassroots activists, policy
formulators, researchers, advocates and others within the human rights
and development movements. However, there are no effective models with
which to evaluate the impact of these systems, or to determine how they
support their ‘business ’ objective which is the promotion and
protection of human rights. Drawing on three areas of literature, namely
information systems evaluation (ISE), evaluation of information and
communications technologies in non-profit organisations and human rights
impact assessment (HRIA), this paper proposes a framework to address
the problem. The model focuses on the need for stakeholder
participation, and for ongoing evaluation triggered at key points in an
iterative development life cycle.