Conference Publication Details
Mandatory Fields
Carroll, N,Richardson, I,Whelan, E,Filipe, J,Cordeiro, J
APPLYING SOCIAL NETWORK ANALYSIS TO MONITOR WEB-ENABLED BUSINESS PROCESSES
WEBIST 2010: PROCEEDINGS OF THE 6TH INTERNATIONAL CONFERENCE ON WEB INFORMATION SYSTEMS AND TECHNOLOGY, VOL 2
2010
April
Published
1
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Optional Fields
Business processes Social network analysis Process monitoring Service science Health sector TRANSACTIONS SERVICES
404
408
The unprecedented growth in service-based business processes over a short period of time has underscored the need for understanding the mechanisms and theorising the business models and business process management adopted across many organisations today. This is more evident within the Irish health sector. This research summarises a survey of the literature and argues that the inability of current Business Process Management (BPM) techniques to visualise and monitor web-enabled business processes prevents us from transforming information on network activity and infrastructures. Thus, this research sets out to propose the need to develop a framework to enhance manager's ability to monitor key performance indicators (KPIs) while improving business process restructuring practices.
Grant Details